We cater exclusively for adults. Young adults aged 16 or over are welcome.
Our access statement is available on request.
We operate a guaranteed reservation service, requiring a major credit or debit card to secure a room. The card will not be debited until your stay except in the event of a cancellation or no show.
We require six days’ notice prior to six o’clock pm on the date of arrival to cancel a booking, otherwise the total cost of the stay will be charged.
Payment can be made at any time during your stay using visa, mastercard or in cash. Payment by credit card or non-UK debit card will be subject to a 4% surcharge. If payment is not made then the credit / debit card used the secure the booking will be charged.
We will confirm any bookings made by email or post. This is your guarantee of accommodation. In the event that we are double-booked or cannot provide accommodation we will arrange for accommodation in Llandudno in at least the same standard of hotel and pay for any shortfall.
We recommend that all guests take out holiday insurance, which includes cover for cancellation, curtailment and no show.
The hotel car park is provided free of charge but is subject to availability. Whilst we cannot guarantee to reserve places please let us know if you have difficulties with mobility and we will do our best to accommodate your needs.
Free wifi is available throughout the hotel. However, this is subject to availability and we will not be liable for any break in coverage due to technical faults.
We do not take bookings for single-sex parties of more than 4 people. Anyone arriving at the hotel who has failed to declare this will be refused entry but will be charged in full.
The hotel operates a strict no smoking policy. Any person breaching this policy will be subject to a fine of £50 and will be asked to leave the premises immediately. In this instance no refunds will be given.
Any damage caused to the hotel or its fixtures and fittings by guests will be repaired or replaced at the proprietors’ discretion with the cost charged to the guest. In the event of non-payment the credit / debit card used to secure the booking.
An iron and ironing board are available free of charge on request. Any damage caused to carpets or furniture due to ironing without using a board will incur an excess charge of £500, which will be charge to the credit / debit card used to secure the booking.
Guests choosing to leave earlier than the day of departure as stated in their booking will be charged the full amount with no refund for any days that they choose not to stay.